✅ Essential Setup (5 minutes)

1. ⏱️ Screen Timeout → Set to maximum (30 min or Never)
2. 🔊 Volume → Turn to maximum + Turn OFF Do Not Disturb
3. 🌐 Internet → Test with YouTube + Browser
4. 📷 Camera → Grant permission when app asks
5. 🌍 Timezone → Set to the event country's timezone
6. ✅ Test App → Login and try scanning

🎯 Why: Prevents your screen from locking while scanning badges.

🎯 Why: You need to hear confirmation sounds when badges are scanned successfully.

• Press the Volume Up button until it reaches maximum
• Or go to: Settings → Sound → Volume → Set to maximum

• Swipe down from top → Look for "Do Not Disturb" icon → Tap to turn OFF
• Or: Settings → Sound → Do Not Disturb → Turn OFF

• Make sure your device is NOT in silent/vibration-only mode
• Check the volume buttons

🎯 Why: The app needs internet to login, scan badges, and sync data.

1. Open YouTube app
2. Play any video
3. ✅ If video plays smoothly → Internet is working!

1. Open Chrome browser
2. Visit: www.google.com
3. ✅ If page loads → Internet is working!

1. In browser, visit: https://registration.xporience.com
2. ✅ If page loads → Server is accessible!

🎯 Why: The app needs permission to use your camera and save files.

1. Open the app
2. Go to Scanner screen
3. App will ask: "Allow camera access?"
4. Tap Allow or OK

1. When app asks for storage permission
2. Tap Allow

These are granted automatically - no action needed:

• ✅ Internet Permission (for API calls)
• ✅ Vibration Permission (for haptic feedback)

🎯 Why: Scan times, "Today's Scans," and reports depend on the correct timezone. Wrong timezone = wrong dates and counts.

Set the timezone for the country where the event is held — before the event starts.

Ask your event organizer if you are unsure which timezone to use.

1. Open Settings
2. Tap System → Date & time (or General management → Date and time)
3. Turn OFF "Automatic date & time" / "Use network-provided time" if needed
4. Tap Time zone (or Set time zone)
5. Select the event country's region / city
6. Confirm the clock shows the correct local time for that country

1. Open Settings
2. Tap General → Date & Time
3. Turn OFF "Set Automatically" if you need a specific zone
4. Tap Time Zone
5. Search and select the event country's city
6. Confirm the clock shows the correct local time for that country

The app also uses the timezone returned at login for visit timestamps. Before the event:

1. Confirm with your admin that the user/event timezone is set for the same country as the venue
2. If the event moves to another country, the timezone must be updated again before scanning starts
3. Do not start scanning until both device and account timezones match the event country

1. Check the device clock against local time at the venue
2. Login to the app and confirm the date on the Home Screen looks correct
3. ✅ Success! You're ready for the next step.

Welcome to the Access Control Mobile App!

This app helps you scan and manage visitor badges at events. Follow this guide to learn how to use all features effectively.

1. Open the App

   • Launch the Access Control Mobile App
   • You'll see the login screen

2. Enter Credentials

   Option A: Manual Entry

   • Username: Enter your username (no spaces allowed)
   • Password: Enter your password
   • Tap the eye icon to show/hide password

   Option B: QR Scan (Quick Login)

   • Tap "SCAN QR TO LOGIN" button
   • Scan a QR code containing your credentials in format: {"username":"your@email.com","password":"yourpassword"} or username:password
   • App will automatically fill credentials and proceed with login

3. Tap LOGIN Button (or wait for auto-login after QR scan)

   • Wait for authentication (spinner will show)
   • On success, you'll be taken to Space Selection screen

A Space is a specific area or location at the event where you'll be scanning badges. You must select a space before you can start scanning.

1. After Login

   • You'll see a list of available spaces

2. Search for Space (if many spaces)

   • Use the search bar at the top
   • Type space name to filter

3. Select Your Space

   • Tap on the space you want to work in
   • Wait for confirmation

4. Success!

   • You'll be taken to the Home Screen
   • Your selected space name appears on Homescreen.

The Home Screen is your main dashboard. Here's what you'll see:

Top Section:

• Logo/Header - Event branding
• Sync Icon - Shows sync status (rotating = syncing)
• Export Icon - User can export the data in Excel
• Send Report - User can Send report to the Organiser.

Bottom Section:

• Current Date - Shows today's date
• Space Name - Your selected space (tap to change)
• 📊 Today's Scans - Badges scanned today
• 🔄 Total Unsynced - Badges waiting to sync
• 📈 Total Scans - All-time scan count
• SCAN BADGE Button - Opens camera scanner

The app supports two scanning methods:

2. 🔴 Laser Scanner - Uses QR code scanner (recommended)
3. 📷 Camera Scanner - Uses device camera

1. Scanner will automatically detect when badge is scanned
2. Same feedback sounds and messages apply

1. From Home Screen, tap "SCAN BADGE" button
2. Camera will open automatically
3. Grant camera permission if asked (first time only)

1. Wait for Scan

   • Camera will automatically detect QR code
   • You'll hear a success sound ✅ or error sound ❌
   • Device will vibrate for feedback

2. Result Messages

   • ✅ "Successfully Checked in" - Badge scanned successfully
   • ❌ "Invalid Badge" - QR code format is wrong
   • 🔄 "Successfully Checked in" (offline) - Saved locally, will sync later

3. Continue Scanning

   • Camera stays open for continuous scanning
   • No need to tap button again
   • Scan multiple badges quickly

Syncing means uploading scanned badges from your device to the server.

• Don't scan during sync - Wait for sync to complete
• Check internet - Sync requires internet connection
• Offline badges are safe - They'll sync when internet returns

The Home Screen shows three important statistics:

1. Today's Scans

• Shows count of badges scanned today
• Resets at midnight
• Includes both synced and unsynced badges

2. Total Unsynced

• Shows count of badges waiting to sync
• Should be 0 when fully synced

3. Total Scans

• Shows all-time scan count
• Includes all badges ever scanned
• Never resets

You can export all scanned badge data to Excel/CSV files:

How to Export:

1. From Home Screen, tap the email icon (envelope icon) in the top-right corner
2. Password popup will appear
3. Enter password manually or tap "Scan QR" icon to scan a QR code containing the password
4. File will be generated and sent via email, or you can access it from your device

What Gets Exported:

• ✅ All scanned badges (synced + unsynced)
• ✅ Badge numbers, dates, times
• ✅ Space information
• ✅ Event details

• Format: CSV
• Naming: Includes date and space name

You might need to switch spaces if:

• You're moving to a different area
• You're covering multiple spaces
• You selected the wrong space initially

1. From Home Screen, tap the space name at the bottom (or the arrow ›)
2. Enter password manually or tap "Scan QR" icon to scan a QR code containing the password
3. Select new space from the list
4. Wait for sync - App will sync offline badges before switching
5. Confirm selection - You'll return to Home Screen with new space

• Statistics reset for the new space
• Make sure sync completes before switching
• You can switch back to previous spaces anytime

⏱️ Device Settings (5 minutes)

• Screen timeout → Set to maximum (30 min or Never)
• Volume → Turn to maximum
• Do Not Disturb → Turn OFF
• Silent Mode → Turn OFF
• Test sound → Play a notification to verify

🌐 Internet Connection (2 minutes)

• Wi-Fi or Mobile Data → Connected and active
• YouTube test → Video plays smoothly
• Browser test → Google.com loads
• Signal strength → 2-3 bars minimum

📷 App Permissions (1 minute)

• Camera permission → Granted (app will ask)
• Storage permission → Granted (Android only, when exporting)

🌍 Timezone Settings (1 minute)

• Device timezone → Set to the event country's timezone
• Account/event timezone → Confirmed with admin for the same country
• Clock check → Device time matches local venue time

📱 App Testing (2 minutes)

• Login → Successfully logged in
• Space selection → Spaces loaded correctly
• Camera scanner → Opens without errors
• Test scan → Try scanning a QR code (if available)
• Sound feedback → Hear success/error sounds
• Vibration → Feel haptic feedback

🔋 Final Checks

• Battery → Charged or plugged in
• Storage space → At least 1 GB free
• Login credentials → Ready to use

Quick Fix:

1. Go back to Step 1 (Screen Timeout)
2. Set to maximum time
3. Look for "Keep screen on" option

Still locking?

• Some devices have battery saver modes that override settings
• Disable battery optimization for the app
• Keep device plugged in if possible

Quick Fix:

1. Press Volume Up button → Set to maximum
2. Turn OFF Do Not Disturb
3. Turn OFF Silent Mode
4. Test with a notification

Still no sound?

• Restart the app
• Restart your device
• Check Settings → Sound → App Volume

Quick Fix:

1. Test YouTube → Does video play?
2. Test Browser → Does Google load?
3. Check Wi-Fi/Mobile Data is ON
4. Restart device

Still not working?

• Forget Wi-Fi and reconnect
• Turn Mobile Data OFF and ON
• Check if other apps can use internet
• Contact IT support if on corporate network

Quick Fix:

1. Grant camera permission (see Step 4)
2. Close app completely
3. Reopen app
4. Try scanner again

Still not working?

• Check if camera works in other apps
• Restart device
• Check for app updates

Quick Fix:

1. Check internet connection
2. Look for sync icon (should be rotating)
3. Wait for sync to complete
4. Manually tap sync button

Still not syncing?

• Check internet speed (may be too slow)
• Restart app
• Check device storage space
• Try syncing one badge at a time

Quick Fix:

1. Close all other apps
2. Restart the app
3. Restart device

Still crashing?

• Check device storage (need at least 1 GB free)
• Clear app cache (Android: Settings → Apps → App → Storage → Clear Cache)
• Update the app if available
• Reinstall app (last resort)

Quick Fix:

1. Check internet connection
2. Verify username and password are correct
3. Make sure username has no spaces
4. Try again

Still can't login?

• Check if credentials work on another device
• Contact administrator for account reset
• Clear app data and try again (last resort)

Quick Fix:

1. Restart the app
2. Check if scans are being saved
3. Verify sync is working

Still not updating?

• Check if badges are actually being scanned
• Verify you're looking at the correct space
• Contact support if issue persists

Before contacting support, try:

1. ✅ Review this guide again
2. ✅ Check Troubleshooting section above

When contacting support, provide:

• 📱 Device model (e.g., TC 26, TC 27)
• 📲 Operating system version
• ❌ What problem you're experiencing
• ✅ What you've already tried

Setup Steps (5-10 minutes):

1. ⏱️ Screen timeout → Maximum
2. 🔊 Volume → Maximum + DND OFF
3. 🌐 Internet → Test with YouTube/Browser
4. 📷 Camera → Grant permission
5. 🌍 Timezone → Set to the event country's timezone
6. ✅ Test → Login and scan

Using the App:

1. 🔐 Login → Enter username and password
2. 🏢 Select Space → Choose your working area
3. 📸 Scan Badges → Use camera or laser scanner
4. 🔄 Monitor Sync → Watch for sync completion
5. 📊 Check Stats → View today's scans and totals
6. 📤 Export Data → Tap the email icon to send reports to organizer

Time Required: 5-10 minutes setup + 10 minutes learning
Result: Smooth, uninterrupted badge scanning!

Document Version: 1.0

Last Updated: 24-11-2025

💡 Remember: Taking 5-10 minutes to set up properly saves hours of troubleshooting during events!